Customer Renewals Advisor

RAC; Bradley Stoke; On-site; GBP 26,736 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Retainer bonus

Share options

Free RAC Ultimate breakdown cover

Car salary sacrifice scheme

Generous holidays

Pension & life cover

Wellbeing support

Exclusive discounts

Job summary

A leading roadside assistance provider in the UK seeks a Customer Experience Representative to join the inbound Renewals & Retention team. This full-time role offers a competitive base salary of around £26,736.53, with potential earnings reaching £34,000. Candidates should exhibit strong communication skills, energy, and a passion for customer satisfaction. Various benefits include a bonus scheme, generous holidays, and free RAC breakdown cover. Join us and be a part of our commitment to exceptional customer service.

Qualifications

• Experience in sales, customer service, or a contact center is an asset.
• Ability to maintain accurate records.
• Passionate about delivering great customer outcomes.

Responsibilities

• Take inbound calls from members for renewals and discussions.
• Deliver tailored solutions and retain membership.
• Promote RAC breakdown cover benefits.

Skills

Confident communication

Energy and enthusiasm

Empathy

Ability to meet performance targets

Job description

About The Role

Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you've worked in sales, customer service or a contact centre, this is your opportunity to make a real impact.

You'll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.

Location: Bristol (Bradley Stoke)

Contract: Full-time, permanent

Flexible hours: Mon–Fri 08:00–19:00, Sat 09:00–17:00 — no Sundays!

Salary: Competitive base of £26,736.53 with the potential to boost your earnings up to £34,000

Training: 3 weeks full-time (Mon–Fri)

What you'll be doing

• Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
• Delivering tailored solutions that meet customer needs and retain their membership
• Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
• Meeting and exceeding performance targets in a fast-paced, supportive environment
• Keeping accurate records and ensuring every interaction is customer-focused

We're on the lookout for confident communicators who know how to connect with people. If you're someone who brings energy, empathy and enthusiasm to every conversation, thrives in a fast paced, target-driven environment and is passionate about delivering great outcomes for customers we want to hear from you!

Why you'll love working for us

• Bonus scheme - Boost your earnings by up to 30% monthly
• Retainer bonus - Receive £250 after successfully passing probation
• Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
• Free RAC Ultimate breakdown cover - From your very first day
• Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
• Generous holidays - 23 days plus bank holidays (rising to 25 with service)
• Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
• Wellbeing support - 24/7 confidential support helpline for you and your family
• Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.