Customer Renewals Advisor

RAC; West of England; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 30%

Breakdown cover

Car salary sacrifice

23 days holiday

Pension scheme

Wellbeing support

Retail discounts

Share scheme

Job summary

The RAC is hiring a Renewals & Retention Advisor in Bristol (Bradley Stoke) to help members stay covered with confidence. This full-time role focuses on inbound renewals, understanding individual needs, and offering clear options to retain memberships.

You'll join a supportive team, receive structured training, and work toward achievable targets with a competitive base salary and a monthly bonus. Benefits include breakdown cover, pension, and wellbeing support.

Qualifications

• Experience in customer service, sales, or a contact centre role.
• Ability to listen, understand needs and build rapport with customers.
• Comfortable working toward targets in a busy environment.
• Good IT skills and ability to use multiple systems.

Responsibilities

• Handle inbound calls from members to renew or review cover.
• Understand member needs and offer tailored options.
• Explain RAC products clearly and demonstrate value to stay covered.
• Retain memberships through supportive conversations and clear guidance.
• Work toward team targets and maintain accurate case notes.
• Manage a variety of queries and build member confidence on each call.

Skills

Customer service

Sales

Communication

Active listening

Rapport building

Resilience

IT skills

Job description

About The Role

Join the RAC as a Renewals & Retention Advisor and help members stay covered with confidence.

• Competitive base salary of £27,805.99 with on-target earnings up to £35,000
• Full-time, permanent role based in Bristol (Bradley Stoke)
• Flexible shifts between 08:00-18:00 Monday-Friday and 09:00-17:00 Saturday - no Sundays

A different kind of contact centre role

This isn't about cold selling or pushing products.

In Renewals & Retention, you'll speak to members who already know the RAC. Your role is to understand their situation, explain their options clearly, and help them make the right choice to stay protected on the road.

It's a consultative, conversation-led role where trust and clarity matter more than scripts.

Where you'll work

You'll be based in our Bristol office, working as part of a supportive, high-energy team. It's a fast-paced environment, but one where people genuinely support each other, share knowledge, and celebrate success together.

What to expect

Your day is built around meaningful conversations with members. You'll:

• Take inbound calls from members looking to renew or review their cover
• Understand individual needs and provide tailored solutions
• Clearly explain RAC products and the value they offer
• Retain memberships through honest, supportive conversations
• Work towards achievable targets within a team environment
• Keep accurate notes and manage your cases effectively
• Handle a variety of queries, building confidence with every call

Every conversation is different - and every one is an opportunity to get it right for the member.

Why this role works

• Inbound calls only - members are already engaged
• Structured training to build your confidence from day one
• A team environment where support is always there
• Clear targets with strong earning potential

What you'll need

• Experience in customer service, sales, or a contact centre role
• Confidence speaking to a wide range of people
• Strong listening skills and a natural ability to build rapport
• A resilient, positive approach in a target-driven environment
• Basic IT skills and ability to use multiple systems

What you'll get in return

• Monthly bonus scheme with up to 30% earning potential
• Free RAC Ultimate Breakdown Cover from day one
• Car salary sacrifice scheme (including EV options) after 12 months
• 23 days' holiday plus bank holidays (rising with service)
• Pension with up to 6.5% matched contributions and life cover
• 24/7 wellbeing support for you and your family
• Access to discounts across retail, travel and more
• Colleague Share Scheme so you can share in the RAC's success

Who thrives here?

You enjoy speaking to people and finding the right solution for them. You stay positive, even when conversations are challenging, and you don't shy away from working towards targets.

You take pride in doing a good job - and in helping members leave each call feeling confident in their decision.

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.