Inbound Customer Service Advisor | Permanent + Hybrid

MTrec Ltd Commercial; Wallsend; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Newcastle office

Car parking onsite

26 days holidays incl. bank holidays

Cycle to work scheme

Free Flu Jabs

Metro pass loan

Employee Assistance Programme

Company Pension Scheme

Training programme

Long term career progression

Job summary

MTrec Commercial is seeking a permanent Customer Service Advisor for their Newcastle-based operation. You will manage inbound calls, provide quotations, and respond to emails in a fast-paced, friendly office.

The role requires IT literacy, clear communication, and a long-term commitment to the company. A Monday–Friday schedule with some Saturday hours and a potential hybrid option after probation is offered.

Qualifications

• Experience in a customer service role, ideally office-based with inbound calls.
• Confident telephone manner and clear communication.
• Strong spoken and written communication skills.
• Ability to respond to emails and use IT systems.
• Proven longevity and tenure in previous roles.

Responsibilities

• Handle inbound calls from clients and prospects.
• Provide quotations to customers using standard procedures.
• Respond to customer emails and assist with queries.
• Handle technical queries and document details for claims.
• Maintain accurate records to support efficient settlements and compliance.
• Make outbound calls when appropriate and update claims with salient points.

Skills

Customer service

IT literate

Telephone manners

Written communication

Longevity

CRM software

Tools

CRM software

Job description

MTrec Commercial is seeking a permanent Customer Service Advisor for their Newcastle-based operation. You will manage inbound calls, provide quotations, and respond to emails in a fast-paced, friendly office.

The role requires IT literacy, clear communication, and a long-term commitment to the company. A Monday–Friday schedule with some Saturday hours and a potential hybrid option after probation is offered.