Customer Service Advisor - Newcastle | Career Growth

HGVTraders LTD.; Burradon; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Annual Company Success Payment

Job summary

HGVTraders LTD. in Newcastle is offering a Customer Service Advisor role. You will welcome customers, coordinate servicing and maintenance, raise invoices, and keep customers up to date with progress.

The role focuses on delivering first-class service with an organised, proactive approach. The package includes in-house training to support career progression, 25 days holiday plus public holidays, a competitive pension, retail discounts, 4x basic salary life insurance, and eligibility for an

Qualifications

• Strong customer-service mindset with professional communication.
• Experience handling administrative tasks and invoicing.
• Ability to work independently and plan/coordinate work.

Responsibilities

• Meet and greet customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

HGVTraders LTD. in Newcastle is offering a Customer Service Advisor role. You will welcome customers, coordinate servicing and maintenance, raise invoices, and keep customers up to date with progress.

The role focuses on delivering first-class service with an organised, proactive approach. The package includes in-house training to support career progression, 25 days holiday plus public holidays, a competitive pension, retail discounts, 4x basic salary life insurance, and eligibility for an