Inbound Call Specialist | Superior Customer Experience

MTrec Limited; Wallsend; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after probation

Newcastle office location

Onsite car parking

25 days holidays + BHs

Cycle to work scheme

Pension scheme

Employee Assistance Programme (EAP)

Metro pass loan

Job summary

MTrec Commercial is proudly representing our Newcastle-based client with their state-of-the-art customer service operation.

They are recruiting a permanent Customer Service Advisor to join a highly trained team in an unbelievable office environment. You will handle inbound calls, respond to emails, and provide excellent customer experiences with IT literacy and professional communication.

Qualifications

• Experience within a customer service background, ideally in an office setting.
• Demonstrate longevity and tenure in previous roles.
• Confident telephone manner with clear, concise communication.
• Strong spoken and written communication skills.
• IT literate and able to respond to customer emails when required.
• Positive, friendly, customer‑oriented attitude.
• High attention to detail.
• Strong time management and organisational skills.
• Pro‑active, self‑starter attitude and willingness to commit long term.

Responsibilities

• Manage inbound telephone calls from clients and prospective clients.
• Offer quotations to customers using relevant procedures and systems and relay them clearly.
• Respond to customer emails.
• Assist with technical queries.
• Maintain knowledge of products and services to ensure compliant handling of sales and files.
• Set up new claims accurately and quickly.
• Record information to support swift closures and cost control.
• Proactively manage third party captures and communicate with brokers when needed.

Skills

Customer service

Telephone etiquette

Communication skills

IT literate

Longevity

Attention to detail

Time management

Self-starter

Long-term career

Job description

MTrec Commercial is proudly representing our Newcastle-based client with their state-of-the-art customer service operation.

They are recruiting a permanent Customer Service Advisor to join a highly trained team in an unbelievable office environment. You will handle inbound calls, respond to emails, and provide excellent customer experiences with IT literacy and professional communication.