Inbound Customer Care Specialist — Leicester

Otis Elevator Co.; Leicester; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Otis is seeking a Customer Care Champion in Leicester to join our Inbound Call team. You'll be the first point of contact for customers with equipment issues, such as trapped passengers or faults requiring a technician visit. The role runs 8am–4pm and may require being on camera.

You will create work orders for dispatch, forward general queries, and handle emails while meeting OtisLine KPIs. Joining Otis means training in technology, processes, and soft skills, with growth opportunities across

Formación

• Excellent language, listening and communication skills.
• Customer-centric mindset and empathy.
• Resilience in handling stressful situations with professionalism.
• Comfortable managing a large number of customer interactions under time pressure.
• Familiarity with Otis values and Absolutes.
• Affinity using multiple IT systems.

Responsabilidades

• Be the first point of contact for customers facing equipment issues.
• Create work orders with all necessary information for dispatchers to arrange technician visits.
• Forward general queries to the appropriate team promptly.
• Handle calls efficiently in line with OtisLine KPIs.
• Maintain a high standard of quality in all customer interactions.
• Manage emails and take the required actions.
• Occasionally support other CCC teams, such as the Emergency Alarm desk.

Conocimientos

Excellent communication

Customer-centric mindset

Resilience under pressure

Multitasking in high-volume calls

IT systems familiarity

Herramientas

IT systems

Descripción del empleo

Otis is seeking a Customer Care Champion in Leicester to join our Inbound Call team. You'll be the first point of contact for customers with equipment issues, such as trapped passengers or faults requiring a technician visit. The role runs 8am–4pm and may require being on camera.

You will create work orders for dispatch, forward general queries, and handle emails while meeting OtisLine KPIs. Joining Otis means training in technology, processes, and soft skills, with growth opportunities across