Customer Service Advisor

OTIS LIMITED; Leicester; On-site; GBP 9,400 - 12,000; Part time

Job summary

OTIS LIMITED is hiring a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role is 20 hours per week, 4pm–8pm, Monday to Friday, with opportunities to upskill into other customer service areas.

You will handle calls from technicians and customers, dispatch work orders, and ensure CRM data is accurate. You’ll be trained across technology, processes, and soft skills in a collaborative team environment.

Qualifications

• Excellent customer service and strong written and verbal communication skills.
• Team-player capable of working under pressure to meet commitments.
• Willingness to be trained intensively in technology, processes and soft skills.

Responsibilities

• Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering all alarm calls.
• Manage the OtisLine email inbox and take the correct action from emails.
• Log Insurance Inspectors reports on CRM.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Problem solving

Tools

CRM software

Job description

Otis is growing and we are recruiting a Customer Care Champion working Lates shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 20hrs a week from 4pm to 8pm, Monday to Friday. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre. On a typical day you will:

• Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
• Dispatch work orders created by telephone or email within the agreed process and timeframe
• Ensure all relevant job and customer information is captured and updated in CRM
• Follow required procedures when answering all alarm calls
• Manage the OtisLine email inbox identifying and completing the correct action required from the email
• Log Insurance Inspectors reports on CRM
  You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments, We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time.
  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext!