Evening Customer Care Pro - Part-Time (4pm–8pm)

Otis Worldwide Corporation; Leicester; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Otis Worldwide Corporation is seeking a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role offers 20 hours per week, 4pm–8pm, Monday to Friday, handling calls from Technicians, Service Delivery Managers and Customers while upholding our service standards.

You will dispatch work orders, ensure accurate CRM records, and manage alarm calls. Training is provided with opportunities to upskill and build a long-term career at Otis.

Qualifications

• Excellent customer service skills.
• Clear written and verbal communication abilities.
• Able to work effectively in a team under pressure.

Responsibilities

• Handle inbound and outbound calls from technicians, service delivery managers and customers.
• Dispatch work orders by phone or email within the set timelines.
• Ensure CRM captures and updates job and customer information accurately.

Skills

Customer service

Verbal communication

Written communication

Team player

Under pressure

Job description

Otis Worldwide Corporation is seeking a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role offers 20 hours per week, 4pm–8pm, Monday to Friday, handling calls from Technicians, Service Delivery Managers and Customers while upholding our service standards.

You will dispatch work orders, ensure accurate CRM records, and manage alarm calls. Training is provided with opportunities to upskill and build a long-term career at Otis.