Night Shift Customer Care Champion | 10pm–8am | Growth

Otis Worldwide Corporation; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Long-term employment

Unsociable hours allowance

Intensive training

Career growth opportunities

Job summary

Otis is hiring a Customer Care Champion in our Otisline Contact Center in Leicester. The role covers handling inbound and outbound calls, dispatching work orders and keeping CRM up to date, on a 10pm-8am, 5 days on 4 days off rotation. You will interface with technicians, service delivery managers and customers.

We value safety, quality and continuous training; you’ll receive intensive training, competitive local pay, and the chance to grow within a global market leader.

Qualifications

• Passionate about delivering excellent customer service.
• Excellent written and verbal communication skills.
• Able to work well in a team and handle pressure.

Responsibilities

• Handle inbound and outbound calls from technicians, service delivery managers and customers.
• Dispatch work orders by phone or email within the specified process and timeframe.
• Capture and update all job and customer information in CRM.
• Follow procedures when answering alarm calls.
• Manage the OtisLine email inbox and take the appropriate action requested.

Skills

Customer service

Communication skills

Team player

Resilience

Job description

Otis is hiring a Customer Care Champion in our Otisline Contact Center in Leicester. The role covers handling inbound and outbound calls, dispatching work orders and keeping CRM up to date, on a 10pm-8am, 5 days on 4 days off rotation. You will interface with technicians, service delivery managers and customers.

We value safety, quality and continuous training; you’ll receive intensive training, competitive local pay, and the chance to grow within a global market leader.