Elevator Support Specialist (Inbound Care)

Otis Worldwide Corporation; Leicester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Otis Worldwide Corporation in Leicester is seeking a Customer Care Champion to join the Inbound Call team. You will be the first contact for customers with equipment issues and route queries to the right Otis teams. The role runs 8am–4pm on-site, with a focus on fast, accurate work orders and high-quality customer interaction.

Ideal candidates have strong communication, resilience and empathy, and can manage many conversations using multiple IT systems while upholding Otis Absolutes.

Qualifications

• Excellent language, listening and communication skills.
• Customer-centric mindset and empathy for people.
• Resilience in handling stressful situations with ease and professionalism.
• Comfortable managing a large number of customer interactions under time-sensitive conditions.
• Living Otis behaviours and Otis Absolutes.
• Affinity using multiple IT systems.

Responsibilities

• Be the first point of contact for customers who are facing an issue with their equipment, including elevator faults.
• Create work orders that capture the necessary information for dispatchers to organise a technician visit.
• Quickly forward general queries to the right person.
• Handle emails and maintain the correct actions required.
• On occasion, support other CCC teams, such as the Emergency Alarm desk.

Skills

Customer service

Communication skills

Empathy

Resilience

IT systems affinity

Job description

Otis Worldwide Corporation in Leicester is seeking a Customer Care Champion to join the Inbound Call team. You will be the first contact for customers with equipment issues and route queries to the right Otis teams. The role runs 8am–4pm on-site, with a focus on fast, accurate work orders and high-quality customer interaction.

Ideal candidates have strong communication, resilience and empathy, and can manage many conversations using multiple IT systems while upholding Otis Absolutes.