Evening Customer Care Specialist

OTIS LIMITED; Leicester; On-site; GBP 9,400 - 12,000; Part time

Job summary

OTIS LIMITED is hiring a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role is 20 hours per week, 4pm–8pm, Monday to Friday, with opportunities to upskill into other customer service areas.

You will handle calls from technicians and customers, dispatch work orders, and ensure CRM data is accurate. You’ll be trained across technology, processes, and soft skills in a collaborative team environment.

Qualifications

• Excellent customer service and strong written and verbal communication skills.
• Team-player capable of working under pressure to meet commitments.
• Willingness to be trained intensively in technology, processes and soft skills.

Responsibilities

• Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering all alarm calls.
• Manage the OtisLine email inbox and take the correct action from emails.
• Log Insurance Inspectors reports on CRM.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Problem solving

Tools

CRM software

Job description

OTIS LIMITED is hiring a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role is 20 hours per week, 4pm–8pm, Monday to Friday, with opportunities to upskill into other customer service areas.

You will handle calls from technicians and customers, dispatch work orders, and ensure CRM data is accurate. You’ll be trained across technology, processes, and soft skills in a collaborative team environment.