Customer Service Specialist – Launch Your Career

Thames Water Utilities Limited; Swindon; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Health & wellbeing benefits

Training and development

Job summary

Thames Water Utilities Limited in Swindon is seeking a Customer Service Agent to be the friendly voice customers rely on for help with bills, tariffs, and issues. You will make every call a positive experience, delivering service with empathy.

Role involves training from day one and opportunities for growth within a supportive, community-focused environment. The position features 36 hours weekly, with rotational shifts and a starting salary around £25,246 per year, plus extensive benefits.

Qualifications

• Exceptional service: deliver outstanding customer experiences.
• Clear communication: engage effectively with a great phone manner.
• Active listening: truly hear and understand customer needs.
• Problem solving: find the right solution for customers.

Responsibilities

• Be the friendly voice on the line, explaining bills, resolving issues and tariff queries.
• Deliver top-tier service with empathy and a smile.
• Work in a collaborative, team-driven environment.

Skills

Exceptional service

Clear communication

Active listening

Problem solving

Resilience

Positive attitude

Technical proficiency

Team spirit

Job description

Thames Water Utilities Limited in Swindon is seeking a Customer Service Agent to be the friendly voice customers rely on for help with bills, tariffs, and issues. You will make every call a positive experience, delivering service with empathy.

Role involves training from day one and opportunities for growth within a supportive, community-focused environment. The position features 36 hours weekly, with rotational shifts and a starting salary around £25,246 per year, plus extensive benefits.