Customer Care Advisor — Water Services

Portsmouth-Water; Havant; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Pension scheme with up to 15% employer

Non-contractual bonus up to 6%

Enhanced maternity/paternity/adoption"

Life assurance 4x salary

Employee wellbeing support

Zusammenfassung

Portsmouth Water is seeking Customer Services Advisors to join their team. You will handle customer requests by phone, email, letter, portal, or live chat, delivering tailored solutions with accuracy and care.

You will support billing queries, moves, and payments while working in line with company values. The role offers opportunities to contribute to community activities and personal skill development.

Qualifikationen

• A passion for delivering excellent customer service.
• A positive attitude with a passion for helping others.
• Strong problem-solving skills and attention to detail.
• An excellent communicator.
• Ability to work under pressure and multitask.
• Confident using Microsoft office.
• Experience of working in a call centre environment.
• Experience of working in a busy customer facing environment.

Aufgaben

• Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers.
• Resolving queries at first point of contact.
• Data entry accuracy – customer details, recording of complaints, account changes.
• Processing of some reporting – credit lists, old bank details etc.
• Processing technician job results ensuring customer is kept up to date and account updated as required.
• Managing tariffs – Social Tariff and WaterSure.
• Listening to customers, understanding their needs and providing tailored solutions.
• Undertaking administration tasks.

Kenntnisse

Customer service excellence

Communication skills

Problem solving

Attention to detail

Microsoft Office

Call centre experience

Tools

CRM system

Jobbeschreibung

Portsmouth Water is seeking Customer Services Advisors to join their team. You will handle customer requests by phone, email, letter, portal, or live chat, delivering tailored solutions with accuracy and care.

You will support billing queries, moves, and payments while working in line with company values. The role offers opportunities to contribute to community activities and personal skill development.