Inbound Collections Agent

DCB Legal Ltd; Runcorn; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

Free parking

Free lunch monthly

Dress Down Fridays

Early finish Fridays

Employee assistance programme

Newly refurbished offices

Career progression opportunities

Full training provided

Job summary

DCB Legal Ltd is recruiting Inbound Collections Agents in the United Kingdom to support debt recovery operations. The role focuses on maximizing case resolution through telephone payments, setting up payment arrangements, and handling customer inquiries.

Join an award-winning team within a rapidly expanding organisation. The position offers a Monday–Friday rota, no weekends, competitive starting salary, and strong progression opportunities after probation.

Qualifications

• Experience in collections or customer service roles is required.
• Ability to handle payments and arrange payment plans.
• Strong communication and negotiation skills to resolve cases.

Responsibilities

• Handle inbound calls and customer queries in a courteous, professional manner.
• Process card/telephone payments and arrange suitable payment plans.
• Use client systems to update records and track case progress.

Skills

Collections experience

Customer service

Sales

Tools

Client systems

Job description

InboundCollections Agent Job Description

• Have what it takes to get the right outcome?
• Have a background in collections, customer service or sales?
• Fancy joining an award-winning team?

We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation!

DCB Legal Ltd, an SRA Regulated Law Firm, is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We are not a full legal service provider, instead, we focus on providing a contemporary low touch, bespoke legal service in our specialist field of debt recovery and litigation.

Due to our rapid growth, we have several exciting telephone based, Inbound collection Agent positions available.

Your new role:

As anInboundCollections Agentyour role is to be the maximise case resolution through the taking of payments, setting up payment arrangements and answering customer telephone queries.

Expected start date September 2026.

What’s in it for you:

• Starting Salary £25,000.00,and a genuine potential OTE £32,800 after successful completion of probation.
• Monday to Friday working withNO weekendsandNO bank holidays!
• Working hours – rota between the hours of 0800hrs and 1800hrs Monday to Friday
• Monday – Friday schedule (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Newly refurbished offices
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation

Your new role and responsibilities:

• Handle calls and queries appropriately, in a polite and professional manner
• Take payments over the telephone
• Negotiate suitable payment arrangements with customers
• Answer customer queries using Client systems