Collections Specialist

DWF Law LLP; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global provider of legal services is seeking a Customer Service Advisor - Collections to join their dynamic team in Leeds. This role involves managing a caseload in a fast-paced collections environment, requiring excellent communication and customer service skills. The successful candidate will benefit from a hybrid work model, providing flexibility to work both in the office and from home. The company values development opportunities, ensuring all team members feel valued and rewarded.

Qualifications

• Excellent written and verbal communication skills.
• Previous customer service experience is required.
• Proficiency in Microsoft Office is a must.
• Ability to manage multiple tasks effectively.
• Attention to detail is essential.

Responsibilities

• Manage a caseload of pre-legal collection matters.
• Handle inbound and outbound calls in collections.
• Efficiently organise work to meet deadlines.
• Develop knowledge with support from the team.

Skills

Excellent written and verbal communication skills

Previous Customer Service experience

Computer literate including proficient use of Microsoft Office

Ability to prioritise and manage multiple tasks

Attention to detail

Teamwork skills

Job description

Why join us?

The Recoveries team at DWF is excited to welcome a new Customer Service Advisor - Collections to our dynamic team in Leeds. This role would be well suited to anyone who is passionate about customer service and enjoys supporting people from a point of difficulty through to a successful resolution.

As a Customer Service Advisor - Collections, you'll play a crucial role in maximising recoveries within our fast-paced and energetic team utilising emails, letters and phone calls.

We are committed to your development and offer genuine opportunities for progression within our team and the wider business. This hybrid role offers the flexibility of working in the office for 3 days and from home for 2 days each week.

Responsibilities

• Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
• Handle inbound and outbound calls in a high-volume pre-legal collections environment.
• Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
• Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources.

What will help you succeed in this role?

Essential

• Excellent written and verbal communication skills
• Previous Customer Service experience
• Computer literate including proficient use of Microsoft Office
• The ability to prioritise and manage multiple tasks
• Good attention to detail
• Good teamwork skills

Desirable

• Previous experience within collections/debt recovery (not essential)

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

#LI-Hybrid