Customer Executive

React Recruitment; Maidstone; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Performance-related bonus

Fantastic benefits package

Job summary

A leading law firm in Maidstone is seeking a Customer Executive to join their Collections and Recoveries team. The role involves managing debt recovery cases, conducting telephone collections, and collaborating with team members to deliver effective solutions. Candidates should possess strong communication skills and a customer service background, along with a minimum of 5 GCSEs including English and Math. Full training and support is provided, along with opportunities for a performance-related bonus exceeding £4,000 annually.

Qualifications

• Previous experience in a similar environment or retail/customer service background is advantageous.
• Ability to work as part of a team to achieve goals and targets.
• Enjoy working as part of a team to achieve goals and targets.
• Have a flexible approach to problem solving.
• Fantastic eye for detail to ensure a high standard of work is delivered.

Responsibilities

• Take ownership and responsibility of debt recovery cases.
• Research and analyze cases to decide the best course of action.
• Engage with debtors to find constructive solutions.
• To undertake telephone collections
• Engaging with debtors to find constructive solutions
• Delivering tangible results within agreed timeframes
• Adhering to regulatory requirements to ensure that collections are maximised but within compliant framework
• Actively contributing to team and routine case review meetings

Skills

Self-motivated

Great communication skills

Flexible problem solving

Attention to detail

Attention to detail

Education

At least 5 GCSE's A*-C including English and Math

Job description

Overview

Our Client, a leading law firm within Maidstone are looking to employ a Customer Executive to join their busy Collections and Recoveries team. Our Client, provides a wide range of legal services to both individuals and companies, also offering a number of other specialist areas including Debt Recovery. This position would suit someone with previous experience in a similar environment or with a retail/customer service background.

Key attributes, qualities and experience required

• Self-motivated with a positive attitude
• Enjoy working as part of a team to achieve goals and targets
• Great communication skills, as a large part of your day will be spent on the phone
• Have a flexible approach to problem solving
• ‘Can do’ approach to your daily work.
• Fantastic eye for detail to ensure a high standard of work is delivered
• At least 5 GCSE’s A*-C (including English and Math’s), further qualifications desirable

Key responsibilities

• Taking ownership and responsibility of debt recovery cases
• Researching and analyzing cases in order to decide the best course of action
• Producing and checking outgoing letters and documents
• To undertake telephone collections
• Engaging with debtors to find constructive solutions
• Delivering tangible results within agreed timeframes
• Adhering to regulatory requirements to ensure that collections are maximised but within compliant framework
• Actively contributing to team and routine case review meetings

Full training will be provided, with a strong support structure within the team there will always be someone to assist you with any questions or queries you may have.

Hours are between 8.00-18.00, Monday – Friday. You will be required to follow a shift pattern of 8.00-16.00 and then 10.00-18.00 on alternate weeks.

Opportunity to earn a performance related bonus of over £4000pa, along with a fantastic benefits package.