Call Centre Agent

Uniting People

Stoke-on-Trent

On-site

GBP 23,500

Full time

14 days+

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Job summary

A growing contact centre is seeking a motivated Customer Support agent in Stoke-on-Trent. In this role, you'll provide professional support through calls, offering debt management guidance and resolving enquiries. Exceptional listening, communication skills, and a friendly attitude are key to success. The company offers comprehensive training and a competitive salary of £23,500 plus a monthly bonus. Ideal candidates will demonstrate pride in helping others and be self-motivated to achieve targets.

Qualifications

Demonstrate pride in helping others.
Project a positive and friendly attitude.
Self-motivation and seeks to achieve targets.

Responsibilities

Provide professional support through inbound and outbound calls.
Guide customers on debt management and solutions.
Resolve complex enquiries and assist customers in paying off debts.

Skills

Expert listening

Effective communication

Self-motivation

Assertiveness

Compassion

Positive attitude

Job description

Hours: Monday- Friday two week pattern.
Week One: 8am-4.30pm
Week Two: 10.30am-7pm
(One in four Saturdays- Morning shift)

Salary: £23,500 + monthly bonus

START DATE: MARCH

Role: Customer Support- Debt Collection

We are looking for exceptional and motivated individual to join our growing contact centre.

Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

What we are looking for from you: