Inbound Collections Agent

DCBL (Direct Collection Bailiffs Ltd); Runcorn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Discounted or free food

Free parking

30 days holiday

Employee Assistance Programme

Free tea/coffee facilities

Company social events

Newly refurbished offices

Free monthly lunch

Job summary

DCBL is expanding its Inbound Collections team at the Manor Park office in Runcorn. You will handle inbound calls, take payments, and set up payment arrangements for debtors, while delivering high-quality customer service in a busy environment.

The role offers a Monday–Friday day shift (0800–1700), 36.5 hours weekly, with early finish Fridays, 30 days holiday, and full training. Successful probation may lead to further progression and enhanced earnings.

Qualifications

• Excellent listener and communicator.
• Strong customer service skills.
• Ability to work in a team and toward targets.
• Good PC literacy with MS Office knowledge.
• Negotiation skills.
• Experience in fast-paced office/call centre is a plus.
• Experience in debt recovery or payment management is a bonus.

Responsibilities

• Handle calls and queries professionally.
• Take payments over the telephone.
• Negotiate payment arrangements with debtors.
• Answer debtor queries using client systems.
• Update account status in client systems.
• Review debtor evidence per company standards.
• Ensure compliance with policies and regulatory requirements.

Skills

Active listening

Customer service

Team player

Target driven

PC literacy

MS Office

Negotiation

Debt recovery

Tools

Microsoft Office

Job description

Inbound Collections Agent Job Description

We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation!

DCBL is a highly successful client-focused business being one of the UK’s market leaders in debt recovery.

Due to our rapid growth, we have several exciting telephone based, Inbound collection Agent positions available.

Your new role:

As an Inbound Collections Agent your role is to maximise collections throughout the process of the Collections letter cycle. You will be the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

Expected start date September 2026.

What’s in it for you:

• Starting Salary £25,000.00, and a genuine potential OTE £28,600 after successful completion of probation.
• Monday to Friday working with NO weekends and NO bank holidays!
• Working hours - rota between the hours of 0800hrs and 1700hrs Monday to Friday
• Monday - Friday schedule (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Newly refurbished offices
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation
• Upon successful completion of probation - opportunity once available to progress to DCB Legal with potential of OTE of £32,800

Your new role and responsibilities:

• Handle calls and queries appropriately, in a polite and professional manner
• Take payments over the telephone
• Negotiate suitable payment arrangements with debtors
• Answer debtor queries using Client systems
• Update status of accounts accordingly via Client systems
• Review debtor evidence in line with acceptable company standards
• Adhere to client business parameters
• Comply with company policies and regulatory requirements on every call

What we need from you:

• Excellent listener and communicator
• Strong customer service skills
• Ability to affectively work in a team
• Be self-motivated and work well towards targets
• Good PC Literacy skills, including a good working knowledge of Microsoft Office package
• Good Negotiation skills
• Previous experience in a fast-paced office/call centre environment desirable but not essential
• Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Please note:

This is not a hybrid role, and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location:

In person

Want to know more about DCBL:

DCBL Website - HERE

DCBL LinkedIn - HERE