Debt Recovery Field Agent

DCB Legal Ltd; Greater London; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30k

Uncapped bonus

36.5h/week

30 days holiday

Employee Assistance Programme

Free parking

Company social events

Full training provided

Career progression

Expansion of operations

Job summary

DCBL is a market-leading Debt Recovery and High Court Enforcement specialist, based in the UK, recruiting a Debt Recovery Field Agent to join an expanding team and manage debtor visits nationwide.

You will visit properties, arrange payments, set up repayment plans, and educate debtors on the consequences of non-payment. Full training, career progression, and a generous package are offered.

Qualifications

• Previous face to face collections experience is essential.
• Excellent communication and problem-solving skills required.
• Full UK driving licence is essential; IT literacy with Word/Excel preferred.

Responsibilities

• Visiting debtor’s properties to arrange payments of outstanding debts.
• Taking payments and setting up repayment plans.
• Educating debtors on the potential consequences of non-payment.
• Making enquiries with neighbours if debtor’s have moved or left a property.
• Completing reports about your visit, along with any necessary paperwork.
• Liaising with the office team regarding cases assigned to you.
• Working alone in different geographical areas each day.
• Updating case files on a bespoke IT system with clear information and precise details.
• Prompt and efficient response to queries to debtors and clients.
• Identification of opportunities to add value to services provided for clients.

Skills

Face-to-face collections

Communication

Problem-solving

IT literacy

Word

Excel

UK driving licence

Tools

Word

Excel

Job description

Debt Recovery Field Agent

DCBLis a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

This role would be ideal for an experiencedCommercial Debt Recovery Field Agentwith strong negotiations skills. You have a genuine opportunity to build a long- term career within the UKs fastest growing Pre-Judgment Debt Recovery & High Court Enforcement Company. In-house procedural training will be provided.

The role involves travelling nationwide; however, the Head Office is based in Runcorn, Cheshire. We are looking to grow our existing team due to a high demand for our services and an expansion of our client portfolio.

The package:

• Salary up to £30,000 per annum
• Target based uncapped bonus scheme
• Monday - Friday schedule (36.5 hours per week)
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Free parking
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation

Debt Recovery Field Agent duties and responsibilities:

• Visiting debtor’s properties to arrange payments of outstanding debts.
• Taking payments and setting up repayment plans.
• Educating debtors on the potential consequences of non-payment.
• Making enquiries with neighbours if debtor’s have moved or left a property.
• Completing reports about your visit, along with any necessary paperwork.
• Liaising with the office team regarding cases assigned to you.
• Working alone in different geographical areas each day.
• Updating case files on a bespoke IT system with clear information and precise details.
• Prompt and efficient response to queries to debtors and clients.
• Identification of opportunities to add value to services provided for clients.

Debt Recovery Field Agent requirements:

• Previous face to face collections experience is essential.
• Will require excellent communication and problem-solving skills.
• The role will report directly to the Department Manager.
• Must be IT literate with a good understanding of Word and Excel.
• A full UK Drivers Licence is essential.
• Knowledge of payment processing would be hugely advantageous but not essential as full training will be provided.
• Applicants will require a firm manner, exact and knowledgeable information transfer, and the opportunity to negotiate and settle payment options with individuals.
• The successful candidate will be bringing their positivity, integrity, and results-driven ethos to an extremely fast paced target driven environment.
• The successful candidate will be organised, accurate and comfortable working alone. A pro-active Self-starter with an excellent attention to detail are key requisites for this role.