Inbound Collections Specialist – Weekdays & Growth

DCB Legal Ltd; Runcorn; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

Free parking

Free lunch monthly

Dress Down Fridays

Early finish Fridays

Employee assistance programme

Newly refurbished offices

Career progression opportunities

Full training provided

Job summary

DCB Legal Ltd is recruiting Inbound Collections Agents in the United Kingdom to support debt recovery operations. The role focuses on maximizing case resolution through telephone payments, setting up payment arrangements, and handling customer inquiries.

Join an award-winning team within a rapidly expanding organisation. The position offers a Monday–Friday rota, no weekends, competitive starting salary, and strong progression opportunities after probation.

Qualifications

• Experience in collections or customer service roles is required.
• Ability to handle payments and arrange payment plans.
• Strong communication and negotiation skills to resolve cases.

Responsibilities

• Handle inbound calls and customer queries in a courteous, professional manner.
• Process card/telephone payments and arrange suitable payment plans.
• Use client systems to update records and track case progress.

Skills

Collections experience

Customer service

Sales

Tools

Client systems

Job description

DCB Legal Ltd is recruiting Inbound Collections Agents in the United Kingdom to support debt recovery operations. The role focuses on maximizing case resolution through telephone payments, setting up payment arrangements, and handling customer inquiries.

Join an award-winning team within a rapidly expanding organisation. The position offers a Monday–Friday rota, no weekends, competitive starting salary, and strong progression opportunities after probation.