Telephone Collector

Bristow and Sutor Group; Sheffield; On-site; GBP 24,785 - 30,000; Full time

Benefits offered by this job

Company pension

Hybrid working

Free on-site parking

Employee Assistance Programme

Annual bonus/incentives

Job summary

Bristow and Sutor Group is recruiting for a full-time debt recovery advisor based near Sheffield. You will handle inbound/outbound calls to arrange repayments, using a dialer system and maintaining accurate case records.

You will assess affordability and negotiate solutions, aiming to hit personal and team targets while upholding a fair customer approach. The role offers a basic salary from £24,785 with a monthly performance bonus and realistic earnings of £30,000+ per year.

Qualifications

• Clear and confident communicator both verbal and written.
• Comfortable working to targets and earning more based on achievements.
• Experience in call centres, credit control, debt recovery or sales.
• Strong IT skills and quick to pick up new systems.

Responsibilities

• Make and receive calls to recover outstanding debts.
• Enter accurate records of conversations and repayment agreements.
• Enter customers affordability details to ensure sustainable repayments.
• Follow debt collection processes and quality guidelines.
• Deliver positive outcomes and meet personal and team targets.
• Work from Sheffield offices with hybrid options.

Skills

Clear communication

Target driven

Telephone handling

Problem solving

IT skills

Tools

Dialer system

Job description

Company Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking, utilities and commercial businesses in the UK helping recover overdue debts by negotiating repayment solutions, managing queries / complaints and negotiating customer solutions.

Working shifts between 8am to 8pm - Monday to Thursday, 8am to 5.30pm Fridays and weekends 8am to 1pm.

Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and negotiation skills where debts are disputed in order to deliver positive outcomes.

Salary wise, you can expect a basic salary from £24,785 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year!

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• You are experienced working within a dialler system and working efficiently
• You are comfortable handling difficult conversations in a sensitive and professional manner with customers over the telephone
• The ability to enter accurate records of conversations and capture repayment agreements into our customer database
• Accurately entering customers affordability into our systems - ensuring these are correct first time so repayments are affordable and sustainable
• Follow processes and guidelines regarding debt collection ensuring you treat customers fairly and work within a quality framework
• Passionate to achieve personal and team targets

Requirements

• Previous experience working in a call centre or credit control type role is important
• Minimum of 2 years experience within collections, debt recovery or sales preferred
• Clear and confident communicator both verbal / written are vital
• Being comfortable working to targets – earning more money based on your achievements
• Happy to make and receive telephone calls from customers – on occasion these can be difficult conversations relating to debts, disputes and affordability
• Problem solving abilities – able to ask the right questions to get the information you need to help deliver results for the customer and our clients
• Strong IT skills – we use different technologies and systems so you need you to pick these up quickly

Benefits

• Welcoming working environment
• Casual smart dress code
• Company pension
• Colleague discount scheme
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Death in service benefit
• Hybrid working (subject to reaching required standards)

This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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