Customer Representative

HRC Recruitment; Kilmarnock; Hybrid; GBP 22,500 - 27,500; Full time

Benefits offered by this job

28 days holidays increasing to 31 after 5 years

Pension contributions

Life Assurance

Free medical, dental, and optical healthcare cash plan

Staff discounts at numerous retailers

Health and Wellbeing programme

Employee Assistance Scheme

Job summary

A leading recruitment agency in the UK is seeking a Collections Agent to handle customer calls and help them become debt-free. Based in Kilmarnock, the role offers hybrid working after three months. Candidates will receive best-in-class training and have opportunities for bonuses up to £300 per month. Benefits include 28 days of holiday, pension contributions, and healthcare cash plans. This position is excellent for those looking to develop a long-term career with a multi-national company.

Qualifications

• Experience in a call center or customer service environment is beneficial.
• Strong communication skills with the ability to empathize with customers.
• Proven capability to work towards targets in a team setting.

Responsibilities

• Handle inbound and outbound calls to help customers become debt-free.
• Provide training to achieve success in the role.
• Work within a Voice team and contribute to the wider Collections team.

Skills

Excellent written and communication skills

Previous call centre or customer service experience

Ability to work towards targets

A team player

Ability to show empathy whilst being resilient

Job description

Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.

Key Skills required:

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £25,000pa and opportunity to earn up to £300 bonus per month*

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Additional Benefits:

• Staff discounts at a huge number of shops and online retailers
• Health and Wellbeing programme
• Employee Assistance Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.

Interested? Get in touch with David Colquhoun at [e-mail] for a confidential chat about this exciting new role.

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply

*Bonus payable after training is complete