Inbound Care Specialist - Fast-Paced Customer Support

Magnet; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Subsidised canteen

Paid volunteer day

Staff discounts

Access to Retail Trust

Holiday purchase scheme

Wellbeing support

Cycle to work scheme

Collaborative culture

Job summary

Magnet is seeking an Inbound Call Advisor in Darlington. You will be the first point of contact, handling inquiries via chat, email and phone, and delivering accurate advice with a friendly, professional approach.

You will maintain customer records, meet service levels, and identify improvements to enhance the customer experience. The role emphasizes teamwork, initiative and a proactive attitude in a fast-paced environment.

Qualifications

• Previous customer service or support experience.
• Excellent verbal and written communication.
• Strong telephone manner and listening skills.
• Calm and professional when handling challenging situations.
• Strong problem-solving and organisational skills.
• Able to work independently and as part of a team.
• Proactive, reliable, and takes initiative.
• Good IT skills and accurate record-keeping.
• SAP experience would be advantageous.

Responsibilities

• Support internal and external customers via online chat, email and telephone.
• Respond to customer enquiries promptly and in line with agreed service levels.
• Provide accurate advice and solutions on products and services.
• Maintain accurate customer records and update systems accordingly.
• Escalate potential service issues and communicate updates effectively.
• Identify opportunities to improve processes and the customer experience.
• Achieve service standards and performance targets.
• Deliver a professional, proactive and customer-focused service at all times.

Skills

Verbal communication

Written communication

Telephone manner

Problem solving

Organisational skills

Independence

Teamwork

IT skills

SAP experience

Initiative

Tools

SAP

Job description

Magnet is seeking an Inbound Call Advisor in Darlington. You will be the first point of contact, handling inquiries via chat, email and phone, and delivering accurate advice with a friendly, professional approach.

You will maintain customer records, meet service levels, and identify improvements to enhance the customer experience. The role emphasizes teamwork, initiative and a proactive attitude in a fast-paced environment.