Hub Customer Coordinator — Order & Delivery Specialist

Magnet; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Subsidised canteen

Up to 80% off discounts

Retail Trust access

Flexible holidays: buy extra days

Wellbeing support: 24/7 GP and EAP

Cycle to work scheme

Collaborative culture

Job summary

Magnet is seeking a highly organised Hub Customer Coordinator in Darlington to manage orders, coordinate communications, and ensure timely delivery. You will work with Hub Store Operatives, Central Ops, and field teams to maintain smooth operations and accurate invoicing.

The role requires meticulous attention to detail, effective multi-team collaboration, and strong MS Office skills. A supportive benefits package accompanies this opportunity.

Qualifications

• Must have strong administrative and coordination experience.
• Excellent communication across multiple teams required.
• High attention to detail and accuracy essential.
• Good organisational skills and ability to manage multiple priorities.
• Experience processing orders and handling customer or supplier queries.
• Understanding of invoicing, purchase orders, credit control, and debt management.
• Proficiency in MS Office applications, especially Excel and Outlook.

Responsibilities

• Monitor and coordinate communications between Hub Store Operatives, the Central Operations Team, and Projects Field Teams.
• Process customer orders and order amendments on behalf of field teams and the Hub Store.
• Capture and maintain accurate purchase order details for timely dispatch and invoicing.
• Schedule and coordinate delivery dates to meet customer expectations.
• Verify and monitor customer credit limit availability prior to order processing.
• Manage aged debt and resolve invoice queries promptly and professionally.
• Coordinate remedial and replacement items between field teams and the Hub Store Operations Team.
• Maintain a high level of accuracy to deliver excellent service to Projects customers.
• Build and maintain effective relationships with internal stakeholders to support operational excellence.

Skills

Administrative skills

Coordination experience

Excellent communication

Attention to detail

Organisational skills

Order processing experience

Invoicing knowledge

MS Office proficiency

Tools

Microsoft Excel

Outlook

Job description

Magnet is seeking a highly organised Hub Customer Coordinator in Darlington to manage orders, coordinate communications, and ensure timely delivery. You will work with Hub Store Operatives, Central Ops, and field teams to maintain smooth operations and accurate invoicing.

The role requires meticulous attention to detail, effective multi-team collaboration, and strong MS Office skills. A supportive benefits package accompanies this opportunity.