In-Store Tech & Customer Experience Advisor

Three UK; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Glasgow is seeking a Retail Customer Advisor to enhance customer engagement and meet sales targets. The role involves creating exceptional customer experiences and resolving inquiries on mobile and network services, with full training provided. Ideal candidates have a passion for customer service and the ability to work collaboratively in a team environment. Competitive benefits include a free staff handset, pension contribution, life assurance, and a generous holiday allowance.

Benefits

Free staff handset and unlimited sim card

4.5% employer pension contribution

Life assurance

31 days holiday allowance

Tastecard membership

Money to spend with Uber

Access to discounts across retailers

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful and proactive in resolving customer inquiries.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Create exceptional experiences through innovative products.
• Achieve personal and store Key Performance Indicators.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

Upselling

Job description

A leading telecommunications provider in Glasgow is seeking a Retail Customer Advisor to enhance customer engagement and meet sales targets. The role involves creating exceptional customer experiences and resolving inquiries on mobile and network services, with full training provided. Ideal candidates have a passion for customer service and the ability to work collaboratively in a team environment. Competitive benefits include a free staff handset, pension contribution, life assurance, and a generous holiday allowance.