In-Store Team Lead — Customer Experience

Screwfix; Market Harborough; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Company pension scheme (Kingfisher)

Life cover

20% Screwfix/B&Q discount

Discounted healthcare

Employee share save schemes

Excellent training and development

Job summary

Screwfix is seeking a store supervisor/duty manager to lead a small team, deliver excellent customer service, and drive sales in a fast-paced retail environment in Market Harborough.

You will oversee daily store operations, contribute to high standards, and work with colleagues to ensure a seamless shopping experience for customers. A proactive, flexible approach and commitment to coaching the team are essential.

Qualifications

• Experience supervising a small team in a fast-paced environment.
• Excellent customer service skills and ability to translate into sales.
• Inquisitive, proactive and eager to improve.
• Friendly, reliable, flexible and hardworking.

Responsibilities

• Host in store, lead by example, understand customer needs and guide to products.
• Maintain store standards: cash reconciliation, customer queries, audits, stock management.
• Be part of a collaborative team, contributing to a positive store environment.

Skills

Customer service

Team supervision

Sales focus

Flexibility

Honesty

Job description

Screwfix is seeking a store supervisor/duty manager to lead a small team, deliver excellent customer service, and drive sales in a fast-paced retail environment in Market Harborough.

You will oversee daily store operations, contribute to high standards, and work with colleagues to ensure a seamless shopping experience for customers. A proactive, flexible approach and commitment to coaching the team are essential.