Retail Team Leader - Customer-Focused & Fast-Paced

Screwfix; Cirencester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave including Bank &H

Award-winning pension - Kingfisher up

Life cover

20% discount with Screwfix and B&Q

Healthcare discount

Company share save schemes

Training and development

Job summary

Screwfix in Cirencester is seeking a Store Supervisor/Duty Manager who will lead a small team in a fast-paced store environment. You will champion excellent customer service, guide customers to the right products, and model high standards across store duties.

You will ensure smooth cash processes, respond to customer queries, and uphold stock management and audit compliance while contributing to a fun, collaborative team culture.

Qualifications

• Experience as a supervisor or duty manager
• Excellent customer service
• Able to perform in a fast-paced environment
• Passionate about the business
• Friendly, flexible and reliable

Responsibilities

• Host – lead in store, guide customers to products and set an example
• Store standards – cash reconciliations, customer queries, audit compliance and stock management
• Part of the team – work with colleagues, contribute to a positive store culture

Skills

Team leadership

Customer service

Sales mindset

Flexibility

Reliability

Job description

Screwfix in Cirencester is seeking a Store Supervisor/Duty Manager who will lead a small team in a fast-paced store environment. You will champion excellent customer service, guide customers to the right products, and model high standards across store duties.

You will ensure smooth cash processes, respond to customer queries, and uphold stock management and audit compliance while contributing to a fun, collaborative team culture.