In-Store Retail Supervisor | Lead Team, Drive Service

Screwfix Direct Ltd.; Bridgwater; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave including Bank/HB

Pension scheme up to 14% Kingfisher

Life cover

20% staff discount

Discounted healthcare

Company share save schemes

Ongoing training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold high store standards. You’ll be the in-store host, ensuring smooth operations and a positive customer experience.

Join a role that combines hands-on leadership with development opportunities, in a fast-paced environment where teamwork and customer focus drive success.

Qualifications

• Experienced supervisor or duty manager used to leading small teams in fast-paced environments.
• Excellent customer service skills and ability to translate it into sales.
• Curious, questioning, and driven to improve.
• Passionate about the business and customer experience.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host – lead in store, set a positive example and guide customers to the right products.
• Ensure store standards, from cash reconciliations to audits and stock management.
• Be part of a team with pride in the store, collaborating and having fun while delivering results.

Skills

Customer service

Team leadership

Store operations

Tools

POS system

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold high store standards. You’ll be the in-store host, ensuring smooth operations and a positive customer experience.

Join a role that combines hands-on leadership with development opportunities, in a fast-paced environment where teamwork and customer focus drive success.