In-Store Team Lead — Elevate Customer Experience

Screwfix; West of England; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts with Screwfix and B&Q

Healthcare

Company share save schemes

Training and development

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead the store team, deliver outstanding customer service, and drive sales with a hands-on, pragmatic approach. You’ll be at the heart of the operation, guiding customers to the right products, maintaining store standards, and coaching colleagues to perform at their best.

With opportunities for training and development, a competitive salary and generous leave, this role offers a clear path to growth within a busy, friendly

Qualifications

• Experience as supervisor or duty manager in a fast-paced retail environment.
• Excellent customer service and ability to drive sales.
• Curious, proactive and always improving.
• Passionate about the business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host – lead the in-store team, model excellent service and guide customers to the right products.
• Store standards – ensure smooth cash handling, resolve queries, audit compliance and stock management.
• Part of the team – work with colleagues to run the store smoothly and have fun while achieving goals.

Skills

Supervisory experience

Customer service

Curiosity & continuous improvement

Business passion

Reliability & honesty

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead the store team, deliver outstanding customer service, and drive sales with a hands-on, pragmatic approach. You’ll be at the heart of the operation, guiding customers to the right products, maintaining store standards, and coaching colleagues to perform at their best.

With opportunities for training and development, a competitive salary and generous leave, this role offers a clear path to growth within a busy, friendly