In-Store Shift Leader: Lead Team, Deliver Great Service

TESCO UK; Bristol; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco is seeking a Shift Lead to supervise daily store operations and lead a frontline team. You’ll ensure a high standard of customer service, coordinate across store areas, and support the Manager in their absence. This role offers flexible shifts and a commitment to inclusive teamwork.

You must be 18+, with experience leading a team in a fast-paced retail environment and a passion for service excellence. Apply to join Tesco’s inclusive, consumer-focused culture.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Retail leadership

Team coaching

Communication

Customer service

Adaptability

Job description

Tesco is seeking a Shift Lead to supervise daily store operations and lead a frontline team. You’ll ensure a high standard of customer service, coordinate across store areas, and support the Manager in their absence. This role offers flexible shifts and a commitment to inclusive teamwork.

You must be 18+, with experience leading a team in a fast-paced retail environment and a passion for service excellence. Apply to join Tesco’s inclusive, consumer-focused culture.