In-Store Shift Lead: Flexible Hours & Inclusive Team

Tesco; Cambridge; Remote; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead is a frontline leadership role in UK stores, focusing on delivering an outstanding in-store experience. You will lead the store team, coordinate daily operations, and support colleagues to meet customer needs with inclusivity and strong service standards.

Applicants should be 18+, have team-lead or management experience in a fast-paced retail environment, and be ready to be a positive role model. Tesco supports flexible working and is Disability Confident Leader.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people skills.
• Passion for delivering great service and meeting customer needs.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Coordinating across store areas and colleagues on day-to-day queries.
• Building inclusive relationships to help colleagues perform at their best.
• Leading the store in the Manager’s absence and adapting to change.
• Coaching colleagues and modelling excellent service.
• Engaging with customers, communities, and the planet in daily actions.

Skills

Team leadership

Retail experience

Communication

Customer service

Job description

Tesco Shift Lead is a frontline leadership role in UK stores, focusing on delivering an outstanding in-store experience. You will lead the store team, coordinate daily operations, and support colleagues to meet customer needs with inclusivity and strong service standards.

Applicants should be 18+, have team-lead or management experience in a fast-paced retail environment, and be ready to be a positive role model. Tesco supports flexible working and is Disability Confident Leader.