In-Store Customer Experience Associate

jlp; Cardiff; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Night premium

Job summary

John Lewis & Partners in Cardiff is hiring a Customer Assistant to deliver outstanding customer service and maintain shop standards. You’ll engage customers, use product knowledge to drive sales, and support with till duties and stock replenishment.

This temporary role offers night premium pay of £3.75 per hour for 22:00–06:00 shifts, a flexible weekend pattern, and a 37.5 hour full-time rota with a 4-week cycle. DBS checks may apply.

Qualifications

• Basic IT literacy.
• Strong communication skills.
• Experience in a customer facing role is welcome but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
• Merchandising and product displays experience.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis & Partners in Cardiff is hiring a Customer Assistant to deliver outstanding customer service and maintain shop standards. You’ll engage customers, use product knowledge to drive sales, and support with till duties and stock replenishment.

This temporary role offers night premium pay of £3.75 per hour for 22:00–06:00 shifts, a flexible weekend pattern, and a 37.5 hour full-time rota with a 4-week cycle. DBS checks may apply.