In-Store Experience Champion (Flexible Hours)

JOHN LEWIS; Cheadle; On-site; GBP 18,000 - 23,000; Full time

Job summary

John Lewis is seeking a Customer Assistant to deliver outstanding customer service in-store, maintaining displays, stock availability, and shop standards. You will engage customers with product knowledge, support till operations, and work across the shop to assist the team across varied hours. DBS and flexible working may be required as part of the role.

The role emphasizes customer-centric service and building loyalty with the John Lewis brand through a lifetime of service.

Qualifications

• Essential: Basic IT literacy and strong communication skills.
• Desirable: experience in customer-facing roles; merchandising and product displays experience.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Using product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, understanding their needs and resolving queries.
• Working flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping protect profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis is seeking a Customer Assistant to deliver outstanding customer service in-store, maintaining displays, stock availability, and shop standards. You will engage customers with product knowledge, support till operations, and work across the shop to assist the team across varied hours. DBS and flexible working may be required as part of the role.

The role emphasizes customer-centric service and building loyalty with the John Lewis brand through a lifetime of service.