In-Store CRM & Clienteling Lead

PRADA; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in London seeks a CRM Manager to oversee client relations and drive sales through strategic CRM initiatives. This shopfloor-based role involves managing client segmentation, conducting data analysis, and training sales staff on client engagement techniques. The ideal candidate has luxury retail experience and a strong digital mindset, capable of enhancing client relationships through effective strategies.

Qualifications

• Preferred luxury retail experience.
• Strong digital mindset required.
• Other language proficiency is mandatory.

Responsibilities

• Manage the client portfolio strategically and drive business through CRM activities.
• Conduct training sessions on CRM tools for staff.
• Analyze client data to extract insights and forecast engagement opportunities.

Skills

Luxury retail experience

English proficiency

Strong technical attitude

Client centric attitude

Problem solving

Flexibility

Empathy

Tools

Excel

C-Sphere (CRM platform)

Job description

A luxury fashion retailer in London seeks a CRM Manager to oversee client relations and drive sales through strategic CRM initiatives. This shopfloor-based role involves managing client segmentation, conducting data analysis, and training sales staff on client engagement techniques. The ideal candidate has luxury retail experience and a strong digital mindset, capable of enhancing client relationships through effective strategies.