In-Branch Banking & Digital Service Specialist

HSBC Group; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

BUPA Healthcare

Pension contribution

Sharesave

Employee discounts

Job summary

HSBC Group is hiring a Customer Service Consultant to be the first point of contact for customers, delivering outstanding service and guiding them on HSBC digital platforms. You will educate customers about fraud awareness and support those with more complex banking needs, always aiming to exceed expectations.

You will undergo in-branch training over 9 days, work 35 hours per week (Mon-Fri 09:00-17:00 and Sat 09:00-13:30), and join a flexible yet customer-centered team.

Qualifications

• Previous Customer Service experience is helpful but not essential.
• Must be able to hold a conversation and show a passion for going above and beyond for customers.
• Full training in-branch provided to learn HSBC systems, products and services.
• Right to work in the UK for a minimum of 14 months; adults 18+ only.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how to support them.
• Assist with more complex banking needs and provide a personalised, friendly service.
• Take ownership of enquiries through to resolution in a fast-changing environment.

Skills

Customer service

Communication

Empathy

Digital literacy

Fraud awareness

Vulnerable customers

Job description

HSBC Group is hiring a Customer Service Consultant to be the first point of contact for customers, delivering outstanding service and guiding them on HSBC digital platforms. You will educate customers about fraud awareness and support those with more complex banking needs, always aiming to exceed expectations.

You will undergo in-branch training over 9 days, work 35 hours per week (Mon-Fri 09:00-17:00 and Sat 09:00-13:30), and join a flexible yet customer-centered team.