Branch Customer Experience Champion

HSBC Group; England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Pension scheme

Healthcare

Sharesave schemes

Job summary

HSBC is hiring a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and promote financial inclusion. You’ll identify vulnerable customers, support complex banking needs, and help customers choose the right options.

The role includes coaching and development through HSBC’s learning platform, with a 9‑day in-branch training program. The position works 35 hours per week, Monday to Friday 09:00–17:00 and Saturday 09:00–13:30, with a starting salary of

Qualifications

• Excellent communication skills enabling you to engage in effective conversations.
• Ability to own customer inquiries through to resolution with a personalised, friendly service.
• Resilience in a continuously changing environment.

Responsibilities

• Be the first point of contact for branches, taking ownership of customers’ needs and delivering an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness; protect customers from risk.
• Identify customers in vulnerable situations and determine the best support path.

Skills

Communication skills

Empathy

Problem solving

Customer focus

Job description

HSBC is hiring a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and promote financial inclusion. You’ll identify vulnerable customers, support complex banking needs, and help customers choose the right options.

The role includes coaching and development through HSBC’s learning platform, with a 9‑day in-branch training program. The position works 35 hours per week, Monday to Friday 09:00–17:00 and Saturday 09:00–13:30, with a starting salary of