Branch Customer Advisor – Face-to-Face Banking & Digital

EMEA3 Recruitment; Surrey Heath; On-site; GBP 28,930,000 - 37,195,000; Full time

Benefits offered by this job

Hourly rate: £14.56 per hour

28 Hours per week (Fully Flexible)

Training full time: 9am-5pm for approx

Job summary

Nationwide is seeking a Customer Representative for our Camberley branch. You will greet members, explain digital services and self-service options, and help them manage their finances with a friendly, in-branch presence.

You’ll receive comprehensive training on our products and processes and will use digital tools and apps to assist customers. You’ll work as part of a supportive team in a fast-paced environment and may travel to nearby branches as needed.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.
• Avoid ignoring risks to get it done quickly at the expense of quality or outcome.

Responsibilities

• Welcoming members into branches and guiding them on how to use digital services and self-service tech.
• Assist customers with questions about their finances and direct complex needs to an expert colleague when appropriate.
• Provide training on products, services and processes; comfortable using digital tools and apps.

Skills

Communication

Complaint handling

Rapport building

Teamwork under pressure

Risk awareness

Job description

Nationwide is seeking a Customer Representative for our Camberley branch. You will greet members, explain digital services and self-service options, and help them manage their finances with a friendly, in-branch presence.

You’ll receive comprehensive training on our products and processes and will use digital tools and apps to assist customers. You’ll work as part of a supportive team in a fast-paced environment and may travel to nearby branches as needed.