In-Branch Banking Advisor

Nationwide; Swindon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing access

Volunteer days

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice options

Job summary

Nationwide Swindon is seeking a Customer Representative to support customers in-branch, on the phone, and online. You will handle everyday transactions, answer queries and guide customers to banking services and digital tools.

The role is full-time (35 hours/week) with a focus on delivering fair, trusted guidance and excellent service in a local branch. You will be part of a branch team, with training during the first weeks and a requirement to be within a 45-minute commute.

Qualifications

• Experience in customer service or a passion for helping customers is preferred.
• Able to communicate clearly with customers face-to-face, on the phone and online.
• Comfortable using digital tools and banking products.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted help.
• Process a range of transactions and queries accurately while prioritising security and fairness.
• Guide customers through suitable banking products and services to manage their money confidently.
• Collaborate with branch colleagues to deliver excellent customer service, including at peak times.
• Follow processes, spot issues, and escalate concerns to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Nationwide Swindon is seeking a Customer Representative to support customers in-branch, on the phone, and online. You will handle everyday transactions, answer queries and guide customers to banking services and digital tools.

The role is full-time (35 hours/week) with a focus on delivering fair, trusted guidance and excellent service in a local branch. You will be part of a branch team, with training during the first weeks and a requirement to be within a 45-minute commute.