Impactful Work Coach: Public Service, On-Site

Department for Work and Pensions; South Yorkshire; On-site; GBP 29,000 - 35,000; Full time

Job summary

The Department for Work and Pensions (DWP) is hiring a Work Coach in South Yorkshire. The role involves helping individuals toward financial independence through work and guiding them to claim the support they need as they progress.

You will coach customers, use digital tools, and work face-to-face in Jobcentre locations, providing empathetic service and building local employment knowledge.

Qualifications

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• You will be able to coach customers to improve their movement into work.
• Candidates must have an ability to fulfil all spoken aspects of the role with confidence through the medium of English.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Skills

Communication

Coaching

English language

Digital tools

Tools

CRM systems

Job description

The Department for Work and Pensions (DWP) is hiring a Work Coach in South Yorkshire. The role involves helping individuals toward financial independence through work and guiding them to claim the support they need as they progress.

You will coach customers, use digital tools, and work face-to-face in Jobcentre locations, providing empathetic service and building local employment knowledge.