On-Site Work Coach – Help People Find Work in West Yorkshire

Department for Work and Pensions; West Yorkshire; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Disability Confident employer

Zusammenfassung

The Department for Work and Pensions (DWP) is recruiting a Work Coach to help individuals and their families towards financial independence through work, enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals delivering exceptional service with empathy and compassion to people who need their support.

You will use sound judgement to guide customers through challenging times and tailor coaching to improve their ability to find and

Qualifikationen

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
• Candidates must have an ability to fulfil all spoken aspects of the role with confidence through the medium of English.

Aufgaben

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Jobbeschreibung

The Department for Work and Pensions (DWP) is recruiting a Work Coach to help individuals and their families towards financial independence through work, enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals delivering exceptional service with empathy and compassion to people who need their support.

You will use sound judgement to guide customers through challenging times and tailor coaching to improve their ability to find and