Impactful Work Coach - Help People Find Work Daily

Government Recruitment Service; Girvan; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

The Department for Work and Pensions (DWP) is seeking a Work Coach for a permanent, full-time on-site role based in Girvan, United Kingdom. You will help customers on Universal Credit and other welfare benefits, guiding them toward employment and independent financial stability.

Role requires empathy, sound judgement, and the ability to support diverse customers and employers in a busy welfare environment.

Qualifications

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is seeking a Work Coach for a permanent, full-time on-site role based in Girvan, United Kingdom. You will help customers on Universal Credit and other welfare benefits, guiding them toward employment and independent financial stability.

Role requires empathy, sound judgement, and the ability to support diverse customers and employers in a busy welfare environment.