Impactful Tenancy Sustainment Specialist

MILTON KEYNES COUNCIL; Milton Keynes; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great holiday leave

Excellent pension

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card

Descripción de la vacante

Milton Keynes City Council is recruiting a Tenancy Sustainment Officer to join the Housing Operations service and help residents overcome challenges, stay in their homes and build independence.

You’ll work with vulnerable residents, assessing individual circumstances and finding practical ways to help maintain successful tenancy, including issues like arrears, hoarding, safeguarding, and mental health needs.

Formación

• Experience working with vulnerable residents in social housing, housing management or support settings.
• Experience managing complex caseloads and delivering tenancy sustainment outcomes.

Responsabilidades

• Manage a varied caseload of vulnerable and at‑risk tenants, assessing their needs and agreeing tailored plans that help them sustain their tenancy.
• Provide early support where issues such as rent arrears, anti‑social behaviour, hoarding, safeguarding concerns, mental health needs or substance misuse could put a tenancy at risk.
• Work collaboratively with housing colleagues, Adult Social Care, health services, voluntary organisations and other partners to coordinate support and help prevent homelessness, eviction and tenancy breakdown.
• Lead complex tenancy sustainment cases, carry out home visits and welfare checks, identify risks and safeguarding concerns, and make referrals to specialist services where needed.
• Help residents access welfare benefits, financial inclusion services, employment support and community resources, as well as delivering pre-tenancy training on tenant rights, landlord responsibilities and being a good neighbour.
• Maintain clear and accurate case records, analyse information and use learning from your casework to demonstrate outcomes and help improve the service.

Descripción del empleo

Milton Keynes City Council is recruiting a Tenancy Sustainment Officer to join the Housing Operations service and help residents overcome challenges, stay in their homes and build independence.

You’ll work with vulnerable residents, assessing individual circumstances and finding practical ways to help maintain successful tenancy, including issues like arrears, hoarding, safeguarding, and mental health needs.