Tenancy Sustainment Manager

Milton Keynes; Milton Keynes; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Holiday entitlement 28 days

Pension scheme

Family friendly policies

Health benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Tenancy Sustainment Manager to lead our Tenancy Sustainment Service within Housing Operations.

At the heart of this role is helping residents stay in their homes when rent arrears, anti-social behaviour or other challenges put tenancy at risk.

You will lead colleagues, oversee complex cases, and ensure decisions are proportionate, person-centred and legally compliant, while building strong partnerships to prevent eviction and homelessness.

Qualifications

• Housing knowledge and safeguarding understanding.
• Experience supporting tenants with complex needs and rent arrears.
• Ability to lead and manage teams while monitoring performance.

Responsibilities

• Lead and manage the Tenancy Sustainment Service, supporting your team to deliver timely interventions for tenants at risk.
• Oversee complex and high-risk cases, ensuring decisions are proportionate, person-centred and legally compliant.
• Develop and coach Tenancy Sustainment Officers through supervision and performance management.
• Collaborate with council services and partners to identify at-risk residents early.
• Monitor outcomes and service performance to prevent evictions and homelessness.

Skills

Leadership

People development

Strategic planning

Decision making

Communication

Education

Chartered Institute of Housing Level 4

Job description

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

15/11/2026

Job Category:

Adult Social Care

Service Area:

Manager to Confirm

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a Tenancy Sustainment Manager to lead our Tenancy Sustainment Service within Housing Operations.

At the heart of this rewarding role is helping people stay in their homes when rent arrears, anti-social behaviour, hoarding or other challenges put their tenancy at risk.

Leading the service, you’ll guide colleagues, oversee complex cases and make sure residents receive the right support as early as possible.

Strong partnerships across the council and with other organisations will be key to preventing tenancy breakdown, eviction and homelessness.

Your housing knowledge, professional judgement and leadership will help us achieve better outcomes for residents and support our wider ambition to make Milton Keynes a better place to live.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 25th November 2026

Please note, interviews are held in person.

• Lead and manage the Tenancy Sustainment Service, supporting your team to deliver timely and effective interventions for tenants at risk of losing their home.
• Oversee complex and high-risk cases, ensuring decisions and tenancy sustainment plans are proportionate, person-centred and legally compliant.
• Manage, support and develop Tenancy Sustainment Officers through supervision, case oversight, coaching and performance management.
• Develop effective ways of working that identify people at risk early and bring council services and partner organisations together around their needs.
• Monitor service performance and use information about outcomes, including prevented evictions, repeat interventions and rent arrears, to improve the service.
• Provide oversight of enforcement decisions, safeguarding and relevant housing requirements, including authorising Notices Seeking Possession where appropriate.

Ideal Candidate

A Chartered Institute of Housing Level 4 qualification, equivalent qualification, or demonstrable equivalent knowledge and experience, alongside a detailed understanding of housing legislation and safeguarding.

Bringing experience of supporting tenants with complex needs, you’ll understand how issues such as rent arrears, anti-social behaviour, hoarding and mental health can affect someone’s ability to sustain their tenancy.

An effective leader who can support, coach and develop colleagues while maintaining oversight of performance and complex casework.

Confident in making balanced decisions, you’ll be comfortable working under pressure, managing competing priorities and explaining complex or sensitive information clearly.

With a collaborative approach, you’ll build trusted relationships with residents, colleagues and partners while using service data to identify where outcomes can be improved.

Able to travel between locations, including residents’ homes and community venues, you’ll have a full UK driving licence and access to a vehicle and be able to work flexibly when the service requires it.

Full UK Driving Licence and access to a vehicle

To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.