Impactful Housing Services Advisor

Livin Housing; Tudhoe; On-site; GBP 21,000 - 32,000; Full time

Job summary

Livin Housing in Tudhoe is seeking a Housing Services Adviser to be the first point of contact for customers seeking housing applications, lettings and allocations. You will deliver advice, support records and administrative tasks across Housing and Customer Services.

You will promote our digital services, encourage customer engagement and contribute to improving how we deliver our services. The role offers a path to develop knowledge and a long-term career in housing.

Qualifications

• Level 3 qualification required; four GCSEs at grades 4–9 or A–C including English Language and Maths.
• Strong transferable customer service, administration, communication and organisational skills welcomed.
• Willing to work towards Chartered Institute of Housing qualification.

Responsibilities

• Act as first point of contact for customers seeking housing applications, lettings and allocations.
• Provide advice and guidance, maintain accurate records and offer administrative support across Housing and Customer Services.
• Promote digital services, support customer engagement and contribute to service improvements.

Skills

Customer service

Administration

Communication

Organisation

Education

Level 3 qualification

GCSEs including English and Maths

Job description

Livin Housing in Tudhoe is seeking a Housing Services Adviser to be the first point of contact for customers seeking housing applications, lettings and allocations. You will deliver advice, support records and administrative tasks across Housing and Customer Services.

You will promote our digital services, encourage customer engagement and contribute to improving how we deliver our services. The role offers a path to develop knowledge and a long-term career in housing.