Housing Services Adviser

Livin Housing; Tudhoe; On-site; GBP 21,000 - 32,000; Full time

Job summary

Livin Housing in Tudhoe is seeking a Housing Services Adviser to be the first point of contact for customers seeking housing applications, lettings and allocations. You will deliver advice, support records and administrative tasks across Housing and Customer Services.

You will promote our digital services, encourage customer engagement and contribute to improving how we deliver our services. The role offers a path to develop knowledge and a long-term career in housing.

Qualifications

• Level 3 qualification required; four GCSEs at grades 4–9 or A–C including English Language and Maths.
• Strong transferable customer service, administration, communication and organisational skills welcomed.
• Willing to work towards Chartered Institute of Housing qualification.

Responsibilities

• Act as first point of contact for customers seeking housing applications, lettings and allocations.
• Provide advice and guidance, maintain accurate records and offer administrative support across Housing and Customer Services.
• Promote digital services, support customer engagement and contribute to service improvements.

Skills

Customer service

Administration

Communication

Organisation

Education

Level 3 qualification

GCSEs including English and Maths

Job description

Please see the above for specific hours under contract types., As a Housing Services Adviser, you'll be a first point of contact for customers, providing advice and guidance on housing applications, lettings and allocations and helping people access and bid for available homes.

You'll work closely with colleagues across Housing and Customer Services to deliver an excellent customer experience, resolve enquiries, maintain accurate records and provide effective administrative support.

You'll also promote our digital services, support customer engagement and contribute to improving how we deliver our services. The role offers a great opportunity to develop your knowledge and build a long-term career in housing.

You'll be organised, approachable and committed to delivering an excellent customer experience, with strong communication skills and the ability to manage a varied workload. You'll be confident using IT, maintaining accurate records and supporting customers across a range of channels.

You'll work collaboratively while taking ownership of your responsibilities and bring a professional, empathetic and positive approach. You'll also be keen to learn and develop your knowledge of housing services and choice-based lettings.

You should hold a relevant Level 3 qualification alongside four GCSEs at grades 4-9 or A-C, including English Language and Maths, and be willing to work towards a fully funded Chartered Institute of Housing qualification. Previous housing experience is beneficial, but strong transferable customer service, administration, communication and organisational skills are equally welcomed.

We are an award-winning not for profit housing association that currently owns over 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants' current and future aspirations.

Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it's cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.