Housing Services Adviser

Livin Housing; Spennymoor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Career development opportunities

Job summary

Livin Housing is seeking a Housing Services Adviser in Spennymoor, County Durham. You will be the first point of contact, guiding customers on housing applications, lettings and allocations, and helping people access and bid for available homes.

You’ll work with Housing and Customer Services to deliver an excellent customer experience, maintain records and provide admin support. The role promotes our digital services and supports customer engagement, with a clear path to long-term development in

Qualifications

• Level 3 qualification relevant to housing or public service.
• Four GCSEs at grades 4–9 (A-C) including English and Maths.
• Willing to work towards Chartered Institute of Housing qualification.
• Previous housing experience is beneficial, but strong transferable customer service, administration, communication and organisational skills are welcomed.

Responsibilities

• Provide advice on housing applications, lettings and allocations.
• Maintain accurate records and provide effective administrative support.
• Promote digital services and support customer engagement.

Skills

Strong communication

IT literacy

Customer service

Organisation

Teamwork

Education

Level 3 qualification

GCSEs including English and Maths

Tools

Record-keeping systems

Job description

Housing Services Adviser

Four opportunities available

Location

Spennymoor, County Durham

Salary

Up to £28,720 per annum, pro rata for part-time roles, plus Local Government Pension Scheme and competitive benefits

Contract Types

• 1 x permanent, full-time: 37 hours per week
• 1 x permanent, part-time: 18.5 hours per week, 0.5 FTE
• 1 x temporary, full-time: 37 hours per week, until 31 March 2028
• 1 x temporary, part-time: 21.5 hours per week, 0.58 FTE, until 31 December 2027

We welcome applicants who wish to be considered for one or more of these opportunities. Please clearly indicate your preferred contract option or options within your application.

Hours

Please see the above for specific hours under contract types.

About us

We are an award-winning not for profit housing association that currently owns over 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations.

Our Plan A sets out our strategy for a realistic path to success. It’s flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.

About the role

As a Housing Services Adviser, you’ll be a first point of contact for customers, providing advice and guidance on housing applications, lettings and allocations and helping people access and bid for available homes.

You’ll work closely with colleagues across Housing and Customer Services to deliver an excellent customer experience, resolve enquiries, maintain accurate records and provide effective administrative support.

You’ll also promote our digital services, support customer engagement and contribute to improving how we deliver our services. The role offers a great opportunity to develop your knowledge and build a long-term career in housing.

About you

You’ll be organised, approachable and committed to delivering an excellent customer experience, with strong communication skills and the ability to manage a varied workload. You’ll be confident using IT, maintaining accurate records and supporting customers across a range of channels.

You’ll work collaboratively while taking ownership of your responsibilities and bring a professional, empathetic and positive approach. You’ll also be keen to learn and develop your knowledge of housing services and choice-based lettings.

You should hold a relevant Level 3 qualification alongside four GCSEs at grades 4–9 or A–C, including English Language and Maths, and be willing to work towards a fully funded Chartered Institute of Housing qualification. Previous housing experience is beneficial, but strong transferable customer service, administration, communication and organisational skills are equally welcomed.

Benefits

To see the fantastic benefits available to our employees, please visit here.