Impactful Extra Care Services Leader | Hybrid Role

Regenda Group; Fleetwood; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

27 days paid annual leave

8 bank holidays

Volunteering days

Pension scheme

Learning and development opportunities

Employee Assistance Programme

Travel season tickets

Job summary

Regenda Group is seeking a Housing Manager for Extra Care Housing in Fleetwood to lead day-to-day management and deliver high-quality customer-focused services. You will oversee staff, allocate properties, monitor contracts, and ensure compliance with policies and safeguarding requirements while driving service improvements.

You will collaborate with internal teams, external partners, and authorities to keep the scheme safe, compliant and responsive to residents' needs.

Qualifications

• Proven ability to lead, motivate, coach and develop teams to achieve high performance and positive outcomes.
• Strong understanding of housing management, tenancy management, safeguarding and customer-focused service delivery.
• Experience of managing contracts and service level agreements, ensuring obligations are met.
• Excellent ICT skills to produce accurate reports and performance information.

Responsibilities

• Lead on the day-to-day management of staff within the Extra Care Scheme.
• Oversee the allocation of properties and monitor contracts to ensure obligations are met.
• Coordinate scheme operations, safeguarding concerns and building inspections to maintain safety and quality.
• Liaise with internal teams, external contractors, local authorities and partner organisations to deliver excellent customer experience.
• Occasionally travel to other Regenda offices to support operations.

Skills

Team leadership

Customer service

Communication

Housing management

Contract management

Safeguarding

Data reporting

Budget management

Job description

Regenda Group is seeking a Housing Manager for Extra Care Housing in Fleetwood to lead day-to-day management and deliver high-quality customer-focused services. You will oversee staff, allocate properties, monitor contracts, and ensure compliance with policies and safeguarding requirements while driving service improvements.

You will collaborate with internal teams, external partners, and authorities to keep the scheme safe, compliant and responsive to residents' needs.