Extra Care Services Manager

Housing 21; Bury St Edmunds; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking an Extra Care Services Manager to lead all housing and care services within a designated Extra Care scheme. You will oversee property management, care provision, and regulatory compliance to ensure residents live with dignity and autonomy.

You will lead a team, drive continuous improvement, monitor performance using data, and focus on delivering high resident satisfaction while operating within budget and regulatory requirements.

Qualifications

• Proven experience managing housing, care, or Extra Care services.
• Strong understanding of legal and regulatory frameworks related to housing and care services, including compliance and registration requirements.
• Experience of managing operations, performance, and quality standards in a housing or care setting.
• Experience in managing budgets and resources efficiently, demonstrating business acumen.
• Excellent leadership skills with experience of managing teams in a housing or care setting.
• Level 5 Leader in Adult Care Apprenticeship or willing to work towards if not held
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

Responsibilities

• Manage all aspects of housing and care services within a designated Extra Care scheme.
• Oversee property management, care provision, and regulatory compliance to ensure high-quality service delivery.
• Lead the team to develop a high-performing culture and embed continuous improvement initiatives.
• Monitor scheme performance, focus on data, and drive improvements to achieve resident satisfaction.

Skills

Leadership

Budget management

Data-driven

Regulatory understanding

Operations management

Education

Level 5 Adult Care Apprenticeship

CIH Level 4 Housing & Property Management

Job description

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here.

We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Extra Care Services Manager, you will manage all aspects of housing and care services within a designated Extra Care scheme, ensuring high-quality service delivery that enables residents to live well with dignity and autonomy.

You will oversee property management, care provision, compliance with legal and regulatory standards. We will lead the team to develop and maintain a high performing culture and embed continuous improvement initiatives.

Responsible for the scheme performance, you will have a passion for data, monitoring and enhancing performance, ensuring quality standards are met and fantastic resident satisfaction is achieved.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

The essential requirements for the role include:

• Proven experience managing housing, care, or Extra Care services.
• Strong understanding of legal and regulatory frameworks related to housing and care services, including compliance and registration requirements.
• Experience of managing operations, performance, and quality standards in a housing or care setting.
• Experience in managing budgets and resources efficiently, demonstrating business acumen.
• Excellent leadership skills with experience of managing teams in a housing or care setting.
• Level 5 Leader in Adult Care Apprenticeship or willing to work towards if not held
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.