Extra Care Service Manager

Regenda Group; Fleetwood; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

27 days paid annual leave

8 bank holidays

Volunteering days

Pension scheme

Learning and development opportunities

Employee Assistance Programme

Travel season tickets

Job summary

Regenda Group is seeking a Housing Manager for Extra Care Housing in Fleetwood to lead day-to-day management and deliver high-quality customer-focused services. You will oversee staff, allocate properties, monitor contracts, and ensure compliance with policies and safeguarding requirements while driving service improvements.

You will collaborate with internal teams, external partners, and authorities to keep the scheme safe, compliant and responsive to residents' needs.

Qualifications

• Proven ability to lead, motivate, coach and develop teams to achieve high performance and positive outcomes.
• Strong understanding of housing management, tenancy management, safeguarding and customer-focused service delivery.
• Experience of managing contracts and service level agreements, ensuring obligations are met.
• Excellent ICT skills to produce accurate reports and performance information.

Responsibilities

• Lead on the day-to-day management of staff within the Extra Care Scheme.
• Oversee the allocation of properties and monitor contracts to ensure obligations are met.
• Coordinate scheme operations, safeguarding concerns and building inspections to maintain safety and quality.
• Liaise with internal teams, external contractors, local authorities and partner organisations to deliver excellent customer experience.
• Occasionally travel to other Regenda offices to support operations.

Skills

Team leadership

Customer service

Communication

Housing management

Contract management

Safeguarding

Data reporting

Budget management

Job description

The Vacancy

• Annual salary of £34,643 (FTE)
• Permanent role
• Full-time (35 hours), part-time and flexible working patterns available
• Fleetwood office base, hybrid working

Proposed Interview Date

Thursday 29th October 2026

The role

The purpose of this role is to provide a high-quality, effective, and customer-focused housing management service to residents living within Extra Care Housing. The post holder will be responsible for the day-to-day management of staff within the Extra Care Scheme, ensuring services are delivered in line with agreed business objectives, organisational policies and procedures, and Regenda's values to achieve performance targets and support the growth and sustainability of the service.

You will provide advice, guidance, and support to customers and staff in relation to housing management and Extra Care services. This includes leading on the allocation of properties, Monitoring contracts and ensuring contractual obligations are met, operation of the scheme's services, minor anti-social behaviour issues, safeguarding concerns and building inspections.

The role requires effective liaison with internal teams, external contractors, local authorities, and partner organisations to ensure the scheme remains safe, compliant, and delivers an excellent customer experience. The post holder may occasionally be required to travel to other offices and locations across the Group to support operational requirements.

The right fit

• You're a confident and professional communicator with excellent interpersonal and customer service skills.
• You have experience of working effectively with vulnerable customers, their families, advocates and partner agencies.
• A strong understanding of housing management, tenancy management, safeguarding and customer focused service delivery is essential.
• Proven ability to lead, motivate, coach and develop teams to achieve high performance and positive outcomes.
• Ability to build and maintain effective partnerships.
• Experience of managing contracts and service level agreements, ensuring obligations are met.
• Strong problem solving and decision-making skills, with the ability to manage challenging situations calmly and professionally.
• Knowledge of health and safety, fire safety, compliance requirements and building management responsibilities.
• Experience of managing safeguarding concerns and ensuring appropriate action is taken in line with policies and procedures.
• Strong ICT skills to produce accurate reports and performance information.
• Ability to analyse data, monitor performance and identify opportunities for service improvement.
• Experience managing budgets would be advantageous.
• You're organised and resilient with the ability to manage changing priorities and work under pressure.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.