Extra Care Service Manager

The Regenda Group; Fleetwood; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave

Pension scheme (up to 9%)

Learning and development opportunities

Employee Assistance Programme

Travel season tickets/allowances

Job summary

Regenda Homes in Fleetwood is seeking a Housing Manager for the Extra Care Scheme. You will lead day-to-day staff, ensure safe, compliant services, and deliver high-quality customer-focused housing management.

You will allocate properties, monitor contracts, handle safeguarding, liaise with partners, and travel as needed across the group to support operations.

Qualifications

• Confident, professional communicator with excellent interpersonal skills.
• Experience with vulnerable customers and their families, advocates and partners.
• Strong understanding of housing/tenancy management, safeguarding and customer-focused service delivery.
• Proven ability to lead, motivate, coach and develop teams for high performance.
• Ability to build and maintain effective partnerships.
• Experience managing contracts and SLAs, ensuring obligations are met.
• Strong problem-solving and decision-making skills under pressure.
• Knowledge of health and safety, fire safety, compliance and building management.
• Experience managing safeguarding concerns per policies and procedures.
• Strong ICT skills to produce accurate reports and performance information.
• Ability to analyse data, monitor performance and identify service improvements.
• Experience with budgeting would be advantageous.
• Organised and resilient with the ability to manage changing priorities.

Responsibilities

• Provide high-quality housing management service to Extra Care residents.
• Lead day-to-day staff within the Extra Care Scheme and ensure service delivery aligns with objectives.
• Oversee property allocations, contract monitoring and compliance with obligations.
• Operate scheme services, address anti-social behaviour issues and safeguarding concerns.
• Liaise with internal teams, external contractors, local authorities and partners; travel across the Group when required.

Skills

Communication skills

Vulnerable customers

Housing management

Tenancy management

Safeguarding

Team leadership

Contract management

Data analysis

Budgeting

Health & safety

ICT skills

Performance monitoring

Job description

• Full-time (35 hours), part-time and flexible working patterns available
• Fleetwood office base, hybrid working

• Annual salary of £34,643 (FTE)
• Permanent role
• Full-time (35 hours), part-time and flexible working patterns available
• Fleetwood office base, hybrid working

Proposed Interview Date: Thursday 29th October 2026

The role

The purpose of this role is to provide a high-quality, effective, and customer-focused housing management service to residents living within Extra Care Housing. The post holder will be responsible for the day-to-day management of staff within the Extra Care Scheme, ensuring services are delivered in line with agreed business objectives, organisational policies and procedures, and Regenda's values to achieve performance targets and support the growth and sustainability of the service.

You will provide advice, guidance, and support to customers and staff in relation to housing management and Extra Care services. This includes leading on the allocation of properties, Monitoring contracts and ensuring contractual obligations are met, operation of the scheme's services, minor anti-social behaviour issues, safeguarding concerns and building inspections.

The role requires effective liaison with internal teams, external contractors, local authorities, and partner organisations to ensure the scheme remains safe, compliant, and delivers an excellent customer experience. The post holder may occasionally be required to travel to other offices and locations across the Group to support operational requirements.

The right fit

• You’re a confident and professional communicator with excellent interpersonal and customer service skills.
• You have experience of working effectively with vulnerable customers, their families, advocates and partner agencies.
• A strong understanding of housing management, tenancy management, safeguarding and customer focused service delivery is essential.
• Proven ability to lead, motivate, coach and develop teams to achieve high performance and positive outcomes.
• Ability to build and maintain effective partnerships.
• Experience of managing contracts and service level agreements, ensuring obligations are met.
• Strong problem solving and decision-making skills, with the ability to manage challenging situations calmly and professionally.
• Knowledge of health and safety, fire safety, compliance requirements and building management responsibilities.
• Experience of managing safeguarding concerns and ensuring appropriate action is taken in line with policies and procedures.
• Strong ICT skills to produce accurate reports and performance information.
• Ability to analyse data, monitor performance and identify opportunities for service improvement.
• Experience managing budgets would be advantageous.
• You’re organised and resilient with the ability to manage changing priorities and work under pressure.

Who We Are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual Live and Learn allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

INDHP